Customer Care Specialist, CDI - Arkadin

1 poste
Réf. 9704716 - Publié le 2 mai 2019
Malaisie, Kuala Lumpur
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Conseil - Informatique, télécom


De 2 à 5 ans

Type de contrat


Secteur d'activité de l'entreprise

Informatique -Télécom (Editeurs logiciels, Software)


Job Description

As the Global Support Customer Care Specialist, you will be responsible for Internal and External Customer Service Satisfaction. The team runs on a 24/7 base.
* Providing effective diagnostic evaluation of end-user Customer needs and uses good judgement and timeliness in responding to and resolving each issue or complaint to the customers’ satisfaction.
* Managing full cycle of case resolution includes
* Identify, research, and resolve technical problems (escalation if needed), timely response to telephone calls and email
* Accurate documenting and tracking and monitoring the problem to ensure a timely resolution.
* Logging and tracking supported calls in the designated Arkadin CO system(s) prioritise and escalate jobs as required to ensure customer satisfaction.
* Identifying trends in the support calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
* Updating Customer/Management on the status of current resolution efforts and attend daily/weekly meetings as requested of required.
* Assisting with the development and testing of newly designed products for operational integrity and function


* Minimum of 2 year(s) experience in a technical support or related environment
* Ability to multitask – Sense of urgency, maintain a positive attitude
* Excellent telephone presence with organised follow-up skills
* Ability to be proactive and able to take direction and establish ownership of projects
* Demonstrated networking skills, able to foster strong relationships internally and externally
* Excellent verbal and written communications skills
* Strong customer focus; service oriented attitude
* Able to work rotating 12 hours shift (8am - 8pm / 8pm - 8am)
Interested applicants, please submit your updated resume, stating your current and expected salary, together with a recent photograph.

Additional Information

* Day Shift Allowance of MY10/day
* Night Shift Allowance of MY15/day
* Parking Allowance of MY150/month


Company Description

Boost your career with Arkadin, a fast growing global provider of cloud communications services and part of NTT Communications, one of the world’s largest telecommunications companies. You will play a vital role in a business whose solutions enable a more digitally connected workplace and contribute to a greener planet. With 56 operations centers in 33 countries, your talent will find a place to grow rapidly. Join a company whose people are #ContagiouslyEnthusiastic!