Customer Service Manager, H/F, CDI - Arkadin

1 poste
Réf. 9681793 - Publié le 22 mars 2019
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Commercial, vente


moins d'1 an

Type de contrat


Secteur d'activité de l'entreprise

Informatique -Télécom (Editeurs logiciels, Software)


Job Description

The Customer Service Manager is a very hands-on role. He/she is responsible for the management and guidance of the Customer Service teams and leading by example through participation in operational activities for Support helpdesk/Event. The Customer Service Manager will manage the 1stLineSupport in the Japan providing service support to internal and external service users ( Including NTTC).
Customer Service will provide general and 1st level incident management for all Arkadin’s collaboration services where infrastructure is hosted within country or as determined by management (cloud infra for example).
The Customer Service Manager will report to the Customer Services Director in APAC and is responsible for ensuring the operations function is effective and reliable, providing availability, performance and scalability in order to achieve maximum customer satisfaction. S/he is expected to assist with client management, incident management and event support for Arkadin/NTTC.
Team management, monthly reporting and communication to management/ NTTC will be required whenever needed.


* Strong technical knowledge in Web, Audio, Vidyo, Lync, MS, Cisco. Expected to understand the technical communications provided by the support teams
* Operational management experience in dealing with internal and external customer communications
* First class organizational skills with the ability to plan activity in response to customer  requirements and resource availability
* Rigorous, autonomous, good under pressure and demonstrate experience in Crisis Management
* Project management experience is beneficial
* Strong team leader ability


Arkadin is the world’s fastest growing Collaboration Services Provider. We offer a range of Unified Communications and audio, web and video collaboration solutions, as well as virtual events. These are delivered in the Cloud for fast, scalable deployment.





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