Customer Service Specialist - Arkadin

1 poste
emploi
Réf. 9700753 - Publié le 25 avril 2019
Malaisie, Kuala Lumpur
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Fonction

Communication, publicité, création, édition

Experience

De 2 à 5 ans

Type de contrat

CDI

Secteur d'activité de l'entreprise

Informatique -Télécom (Multimédia et Internet)

Mission

Job Description

As Spoka Customer Service Specialist, you place your customers at the center of anything you do and deliver the best possible experience, aligned with our Spoka community beliefs and values. You listen to your customers and internally raise any friction point to continuously improve their experience.


- Talk to our customers in a "follow-the-sun" model by Chat from Monday to Friday depending on our language skills (English: 24hr, French: office, German: office). Customers requests requiring an internal follow up should follow this model
- Help our customers thanks to your perfect knowledge of our offers, our products, our process
- Welcome prospects on spoka.com, provide them answers to their questions with regards to our portfolio and raise leads to be worked by the Sales team
- Complete the manual delivery tasks, once prospects have subscribed one of our offers, and ensure that customers have received them
- Provide all necessary help to accelerate adoption : webinars, articles writing contribution
- Provide the information to any customer requesting help on spoka.com with regards to the usage of the service, their change requests, invoice queries, claims and complaints
- Contribute to keep the Knowledge Base up to date and build missing content linked to most frequent customer raised questions

Profil

Qualifications

- Minimum of 3 years’ experience in a customer/technical support or related environment
- Previous experience in a Telecom / IT environment
- Ability to multitask – Sense of urgency, maintain a positive attitude
- Ability to be proactive and able to take direction and establish ownership of customer relationship
- Excellent verbal and written communications skills in English (other languages are a plus)

Rémunération

Competitive