Operational Service Readiness Project Manager - Arkadin

1 poste
Réf. 9716868 - Publié le 22 mai 2019
Singapour, Singapore
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Informatique, télécom


De 2 à 5 ans

Type de contrat


Secteur d'activité de l'entreprise

Informatique -Télécom (Editeurs logiciels, Software)


Company Description

Arkadin is the world’s fastest growing Collaboration Services Provider. We offer a range of Unified Communications and audio, web and video collaboration solutions, as well as virtual events. These are delivered in the Cloud for fast, scalable deployment.

Job Description

Within the APAC regional information system department , you will work in close collaboration with Arkadin regional and corporation product team, the operation service readiness roles will be organized mainly around two activities:

* Project management: orchestrates and coordinates product delivery activities 
* Service Readiness: must ensure that business procedure are designed, documented, and tested before the launch of the product related service

The position of operation service readiness is primarily a coordinating and documenting role for internal and partner product delivery activities:

* Manage service deployment projects for defined product 
* Formalize the documentation and training from different department 
* Being the point of contact for internal stakeholders in order to answer queries and questions related to the associated services
* Analyze the performance of service and process in order to define KPI, SLA, etc ... 
* Have a complete mastery of the  processes associated with the different product that you will be in charge


* Degree / Diploma holder with at least 3 years of relevant experience
* Ability to understand technical documents , understand network and IT environment 
* Pedagogy, experience as a trainer is plus
* Team leadership skills and willingness to effectively collaborate with others
* Ability to negotiate and influence others to achieve best for project / business outcomes
* Excellent ability to communicate in writing and orally
* Demonstrated experience in the use of Microsoft suite and a planning tool such as MS Project , Smartsheet, Asana, etc
* Experience in project management