CSM / Implementation Manager (6-Month Internship, Paris)

Way vous propose une offre de stages étudiants dans les secteurs Commerce, vente, distribution (E-commerce, Marketing, Vente, négociation, relation clientèle) - Hôtellerie-restauration, tourisme (Hôtellerie-restauration, Tourisme) à Paris (75).

Way is reshaping the hospitality and real estate industries by empowering a world of immersive experiences. Headquarterted in Austin, Texas, we're building the world’s first B2B software platform that enables consumer brands to launch experiences.

The Customer Success Manager (minimum 6-month internship) is responsible for assisting clients in the implementation steps following the signing of a contract. The objectives are to ensure customer satisfaction and ensure contract renewal at the end of the contract term.

Responsibilities
Way Deployment: Ensure the entire deployment process of the Way platform, from contract signing to the launch of the Way page on the hotel's website. This includes configuring the client's platform, organizing and conducting various meetings (launch, team training, go-live, communication), creating and improving the experience page, updating Way's CSM tool, etc.

Customer Success Management: Respond to clients' needs and requests regarding sales, technical aspects, billing, communication, etc. Become their trusted contact, providing advice and high-quality support. Ensure the client's activity grows each month by coaching them and encouraging communication about their collection of experiences. Identify and convert upsell opportunities for a hotel or expand the contract to other hotels within the same hotel group.

Experience Sourcing: If necessary, conduct host sourcing for clients to help them build their experience catalog. Organize and facilitate a "Curation" meeting with the hotel to determine the list of experiences to find, identify and contact local hosts with interesting profiles, convince them to collaborate with our client, train them on the Way platform, propose them to the hotel, register them on the platform, guide them through the experience creation process, and assist them until the offer is finalized.

On site / 92, Champs Elysées, 75008 Paris

Desired Profile
You have experience in customer relationship management and are attentive to customer needs. You can engage multiple people in a common project through your enthusiasm and passion. You demonstrate excellent organization in your action plans and communicate with rigor. You are a skilled educator and position yourself as an expert. You are open to regular feedback to continuously improve. You are fluent in French and proficient in English.