Multilingual Customer Service Internship - Convertize

1 poste
stage
Réf. 9764553 - Publié le 19 août 2019
Royaume-Uni, London
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Domaine de formation

Commerce, vente, distribution (E-commerce, Vente, négociation, relation clientèle) - Communication, Culture (Communication, Multimedia, Internet)

Mission

Convertize, a digital Marketing company based in London, is looking for a multilingual candidate for the position of Customer Service Intern for the European market who can start as soon as possible for at least 6 months. Your main tasks will be the management of all customer services for a number of B2C e-commerce websites.

Role and Responsibilities:
• Reply to customers’ emails in different languages (French, English, Spanish any additional European language will be a plus)
• Overseeing purchase on the Internet
• Manage refund and payment
• Creation of product sheets
• Creation of templates, update of websites terms and conditions
• Assist in marketing service
• Moderation on social media portal
• Translation of marketing materials

Benefits:
• Dynamic, fast moving, rapidly growing environment, where we value creativity and innovation, technical excellence and responsibility/ownership
• Paid Internship + possibility to apply for Erasmus
• Free coffee, tea and tap beer
• Weekly breakfast and happy hour
• Weekly morning yoga class

Profil

Requirements:
• Hard working student with strong attention to detail and able to see the big picture
• Being outgoing and enjoy dealing with customers as well as business partners
• Good knowledge of MS Office applications
• Excellent English skills

Niveau(x) d'études

Bac +5 et plus - Bac +3 - licence Pro - Bac +2 - BTS/DUT - Bac pro - Bac +4

Date de début de mission

Lundi 2 septembre 2019

Durée

6 mois

Rémunération

approximately 650£ + possibility to apply for Erasmus

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